All sales final.

All paid Aegin subscriptions are non-refundable. By paying for a subscription you confirm that you have evaluated the Services through the Free tier and accept that paid subscriptions are not subject to refund except as expressly provided in §02 below.

There is no proactive refund window. There is no free trial of any paid tier — the Aegin Free tier is the unpaid product and is the means by which you evaluate the Services before paying.

The non-refundability of paid subscriptions is subject only to the following exceptions, in each case to the minimum extent that the law or the platform of purchase requires.

DEFECTIVE OR UNDELIVERED SERVICE

Where the Services are materially defective, fail to deliver substantially what is described, or are not delivered at all, you may request a remedy. We will work in good faith to repair the defect or restore access; where neither is practical we will issue a refund of the affected billing period. A verdict you disagree with is not a defect. Model outputs you find unhelpful are not a defect.

BILLING ERROR

Duplicate charges, charges for the wrong tier, charges after a confirmed cancellation, or charges in error. We reverse these on verification regardless of elapsed time.

STATUTORY CONSUMER RIGHT

Where your applicable consumer-protection law grants a non-waivable right to a refund — including without limitation the withdrawal right under EU Directive 2011/83/EU and Directive (EU) 2019/770 (where you have not affirmatively waived it at checkout), the defective-service refund right under India's Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, and equivalent rights under applicable law in your jurisdiction — we will honor that right to the extent it applies.

PLATFORM REFUND

Where Apple, Google, Paddle, Razorpay, or another platform of purchase issues a refund through its own mechanism, the refund is processed and granted by that platform under its own policies. We do not control these refunds and they are not subject to this policy.

No other circumstance qualifies for a refund. Change of mind, dissatisfaction with verdicts, lack of use, account cancellation, tier downgrade, change of personal circumstances, and any reason not enumerated above do not qualify.

If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from the contract within fourteen days of its conclusion under Directive 2011/83/EU (as amended) and equivalent local implementations.

At checkout you are presented with a clearly labelled acknowledgement and you are required to actively confirm that (a) you request that Aegin begin providing the paid service immediately, (b) you understand that the service constitutes digital content or a digital service that becomes available to you on confirmation of payment, and (c) you accept that you lose the right of withdrawal once the service has begun. If you accept this acknowledgement, the right of withdrawal is waived for that purchase. If you do not accept it, the purchase will not proceed.

For EU and EEA users, the model withdrawal form and contact details for the withdrawal can be obtained on request from support@aegin.live before the service begins.

Where you have purchased through our Razorpay processor and are a consumer in India, you may request a refund under §02 (Narrow exceptions) where one of the listed exceptions applies. The Consumer Protection (E-Commerce) Rules 2020 require refunds within fifteen days where statutorily applicable; we honor that timeframe for qualifying requests.

Buyer's remorse, change of mind, and dissatisfaction with the protocol do not qualify for a refund under Indian consumer-protection law for digital subscription services where the service is available and operating as described.

Subscriptions purchased through Apple App Store or Google Play are billed and refunded by the platform. We have no ability to issue, decline, or override a platform refund.

Apple users: request a refund at reportaproblem.apple.com. Apple reviews and decides each request under its own policy.

Google Play users: request a refund at play.google.com/store/account/orderhistory. Google Play provides an automatic refund window within forty-eight hours of purchase; outside that window, Google reviews requests under its own policy.

A platform refund grants you a refund from the platform; the corresponding paid-tier access is revoked. We are notified of the refund by the platform and update your tier accordingly.

For refunds covered by §02 (Narrow exceptions), email support@aegin.live from the account email of record. Include your account email, the transaction or order identifier, and a brief statement of which §02 exception applies. Where the exception is "DEFECTIVE OR UNDELIVERED SERVICE", describe the defect with enough specificity that we can investigate.

We acknowledge requests within two business days and resolve qualifying requests within fifteen business days. Where a refund is approved, settlement to the original payment method takes an additional three to seven business days on Paddle and one to five business days on Razorpay.

We do not require a phone call, a video call, a retention conversation, or any other form of friction beyond identity verification and a written reason. We do not deny qualifying refunds on the basis of insufficient emotional disclosure in the request.

If you initiate a chargeback through your card issuer before contacting us, we will dispute it. Contact us first — we resolve legitimate refunds faster than your bank does.

Repeated chargebacks where you demonstrably received and used the Services may result in account termination and referral to the processor for review.

We may update this policy from time to time. Material changes will be communicated to active subscribers by email and posted at the top of this page with the updated effective date. Changes do not retroactively affect refund requests already submitted under a prior version.