// PROTOCOL · SELLER INFORMATION
Who you contract with.
Aegin accepts payment in Indian rupees. This page is published under India's Consumer Protection (E-Commerce) Rules 2020 and the IT Intermediary Guidelines 2021, and carries the statutory seller disclosure those rules require.
Who we are
Aegin is operated from India by an individual sole proprietor trading under the name "Aegin Labs" (the "operator"). This page is published under India’s Consumer Protection (E-Commerce) Rules 2020 and to meet the legal-metadata requirements of our Indian payment gateway. It carries what those rules require and nothing beyond it.
Where you pay in Indian rupees, you contract with the operator named here. Where you pay in another currency, the merchant of record is the processor shown at checkout, acting on the operator’s behalf. The Terms of Service at /legal/terms set out the full mapping.
Operator
- OPERATING NAME
- Aegin Labs (a sole proprietorship based in India)
Place of business
Hyderabad, Telangana · India
Customer support contact
- support@aegin.live
- WEB
- https://aegin.live/contact
Support, billing, refund, and dispute matters all go to the address below. We aim to reply within two business days. Max subscribers get a reply within the same business day.
Grievance contact (India IT Rules 2021)
- GRIEVANCE CONTACT
- The operator (Aegin Labs)
- support@aegin.live
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about the service can be sent to the grievance contact below. We acknowledge within twenty-four hours and resolve within fifteen days of receipt.
Governing law for INR transactions
For transactions in Indian rupees processed through our Indian gateway, the contract between you and the operator is governed by the laws of India and any dispute falls to the exclusive jurisdiction of the courts of Hyderabad, India.
Nothing in this section overrides a consumer-protection right that cannot be waived where you live, or the India consumer carve-out in the Terms of Service at /legal/terms.
Cancellation and refunds
Aegin subscriptions are digital, intangible, and delivered continuously, so there is nothing to return in the retail sense. The Free tier costs nothing and is how you evaluate the product before paying.
You can cancel a paid subscription at any time from your account settings, and cancellation takes effect at the end of the period you have already paid for. The full refund policy, including the narrow statutory exceptions, is at /legal/refund.